Privacy Policy
Last Updated: January 15, 2025
At Santhex, we believe transparency matters. This isn't just legal boilerplate—it's our commitment to being straight with you about what happens to your information when you use our platform.
We're in the business of helping people build meaningful careers in ecotourism. That means we collect some information about you, but we're pretty selective about what we need and careful about what we do with it.
Who We Are
Santhex operates as an educational platform focused on career development within ecotourism. We're based at 911 N Yarbrough Dr, El Paso, TX 79915, United States. You can reach us at [email protected] or call us at +1 574-329-9022.
When we say "we," "us," or "our," we're talking about Santhex. When we say "you" or "your," we mean anyone who visits our website or uses our services.
Information We Collect
Information You Give Us Directly
When you create an account, sign up for programs, or contact us, you share certain details with us. Here's what that typically includes:
- Your name and email address when you create an account
- Phone number if you provide it for program inquiries
- Career history and educational background when you fill out application forms
- Payment information when you enroll in paid programs (though we don't store full credit card numbers)
- Messages you send through our contact forms or support channels
- Any other information you choose to share in your profile or through our platform
Information We Collect Automatically
Like most websites, ours collects some technical information when you visit. This helps us understand how people use the site and where we can improve things.
| Data Type | What We Collect | Why We Need It |
|---|---|---|
| Device Information | Browser type, operating system, device model | To make sure the site works properly on your device |
| Usage Data | Pages visited, time spent, links clicked | To understand which content is helpful and which isn't |
| Location Data | General geographic location (city/state level) | To customize program recommendations for your region |
| IP Address | Your internet protocol address | For security purposes and to prevent fraudulent activity |
| Cookies | Small text files stored on your device | To remember your preferences and keep you logged in |
How We Use Your Information
We're not in the business of selling data. We use what you share with us to run our platform and help you get the most out of it. Here's the breakdown:
Primary Uses:
Processing your enrollment in career development programs, sending you course materials and updates, answering your questions and providing support, improving our platform based on how people actually use it, and sending relevant opportunities that match your career interests.
- To create and manage your account on our platform
- To process enrollments and deliver educational content you've signed up for
- To send you program updates, schedule changes, and important announcements
- To respond when you reach out with questions or need support
- To recommend programs and opportunities that align with your career goals
- To analyze how people use our platform so we can make it better
- To detect and prevent fraudulent activity or security issues
- To comply with legal requirements when necessary
We won't use your information for purposes that would surprise you. If we ever want to use your data in a new way, we'll update this policy and let you know.
Sharing Your Information
We don't sell your personal information. Period. But we do share it in limited circumstances—always with your interests in mind.
Service Providers We Work With
Running an educational platform means working with other companies that help us deliver our services. These partners only get the information they need to do their job, and they're contractually obligated to protect it.
- Email service providers who help us send course updates and notifications
- Payment processors who handle transactions securely
- Cloud hosting services where our platform lives
- Analytics tools that help us understand site usage
- Customer support platforms that help us assist you effectively
When Law Requires It
Sometimes we're legally obligated to share information—like responding to valid court orders or protecting someone's safety. We only share what's required and will notify you when possible.
Business Transfers
If Santhex is acquired by another company or merges with one, your information would be part of that transfer. We'd notify you beforehand and make sure the new owner respects your privacy rights.
Your Privacy Rights
Your data belongs to you. We're just holding onto it to provide services you've asked for. Here's what you can do with it:
Access Your Data
You can request a copy of all personal information we have about you. We'll send it within 30 days.
Correct Information
Found something wrong in your profile? You can update most information yourself or ask us to fix it.
Delete Your Account
Want to leave? You can request full deletion of your account and associated data at any time.
Opt Out of Communications
Unsubscribe from marketing emails anytime. You'll still get essential account-related messages.
Export Your Data
Request a portable copy of your information to take to another service if you want.
Restrict Processing
Ask us to pause using your data for certain purposes while keeping your account active.
To exercise any of these rights, email us at [email protected] with your request. We'll verify your identity and respond within 30 days. There's no charge for most requests, though we might charge a reasonable fee if you make repetitive or excessive requests.
How We Protect Your Information
We take security seriously because we know trust matters. While no system is completely foolproof, we use industry-standard protections to keep your data safe.
- All data transfers are encrypted using SSL/TLS technology
- Passwords are hashed and never stored in plain text
- Access to personal information is restricted to employees who need it
- We regularly update our systems to patch security vulnerabilities
- Payment information is processed through PCI-compliant providers
- We monitor for suspicious activity and unauthorized access attempts
If we ever experience a data breach that affects your information, we'll notify you promptly and let you know what happened and what we're doing about it.
How Long We Keep Your Data
We don't keep your information longer than necessary. Here's our general approach:
| Information Type | Retention Period |
|---|---|
| Account Information | As long as your account is active, plus 2 years after deletion |
| Course Enrollment Records | 7 years after course completion for educational records compliance |
| Payment Information | 7 years for tax and accounting purposes |
| Support Communications | 3 years after your last interaction with us |
| Website Usage Data | 26 months from collection date |
| Marketing Preferences | Until you opt out or close your account |
Some information we're required to keep longer for legal or regulatory reasons. When we no longer need your data, we securely delete it or anonymize it so it can't be traced back to you.
Cookies and Tracking
We use cookies—small text files stored on your device—to make our platform work properly and to understand how people use it. You can control cookies through your browser settings, but disabling them might affect how the site functions.
Types of Cookies We Use
Essential Cookies: These keep you logged in and remember your preferences. Without them, the platform won't work properly.
Analytics Cookies: These help us understand which pages people visit and how they navigate the site. We use this to improve the user experience.
Functional Cookies: These remember choices you make, like language preferences or form data, so you don't have to enter it repeatedly.
Most browsers let you refuse cookies or alert you when cookies are being sent. Check your browser's help section to learn how to adjust your cookie preferences.
Children's Privacy
Our services are designed for adults seeking career development opportunities. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.
The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically to stay informed about how we're protecting your information.
California Privacy Rights
If you're a California resident, you have additional rights under the California Consumer Privacy Act. This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of any sale of personal information (which we don't do anyway).
California residents can make these requests without facing discrimination in service quality or pricing. Contact us using the information below to exercise your California privacy rights.
Questions About Privacy?
We're here to help. Reach out anytime if you have questions about this policy or how we handle your information.
Email: [email protected]
Phone: +1 574-329-9022
Mail: 911 N Yarbrough Dr, El Paso, TX 79915, United States